@ STITCH we will do whatever we can to resolve any issues to make our customers happy!
We want you to love your piece just as much as we loved making it. If it turns out you don't love your gift, please let us know how we can help!
If for any reason you are not satisfied with your STITCH Product you may return it for a refund, minus the cost of shipping. You must return the item/s within 7 days of receiving your purchase in order to receive a refund. Item/s must be in original packaging and unused.
We do not offer refunds on Custom made pieces.
Do remember that every piece is handmade individually, each piece is unique and will not be exactly the same as the next.
How do I set up a return?
Shoot us an email at firstname.lastname@example.org Monday - Friday 9a.m. to 5p.m. EST so we can get started on the return or exchange process. We would also love to hear your feedback too.
All items marked as “sale” or “on sale” are final.